Frequently Asked Questions
Everything you need to know about our handcrafted Irish delicacies.
Where are your food products sourced?
Every product in our shop is sourced directly from independent local producers across Ireland, ensuring authentic flavors and supporting small-scale traditional farming and craftsmanship.
How do you ensure the freshness of perishable items during shipping?
We use specialized temperature-controlled packaging and chilled gel packs for all perishable goods. These are shipped via express courier to ensure they arrive at your door in peak condition.
Do you offer international shipping?
Yes, we ship our non-perishable artisan goods globally. However, due to customs regulations and food safety standards, certain fresh items like cheeses and meats may be restricted to EU and UK addresses only.
Are there options for customers with specific dietary requirements?
Absolutely. We offer a dedicated range of gluten-free, vegan, and dairy-free products. You can use our website filters to browse collections specifically curated for your dietary needs.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an issue with quality, please contact us within 24 hours for a full refund or replacement.
Can I include a personalized gift message with my order?
Yes, you can add a custom message at checkout. We will include a handwritten note with your gift box to provide that extra personal touch for the recipient.