Returns & Exchanges
At Artisan Ireland, we strive to ensure every gourmet product reaches you in peak condition. Due to the perishable nature of our food items, we offer a specialized returns process for damaged or incorrect deliveries to maintain the highest safety standards.
Report the Issue
Contact our support team within 24 hours of delivery if your order is damaged, incorrect, or missing items, including your order number and clear photos of the packaging.
Verification Process
Our quality assurance team will review your claim and the provided images to confirm that the product quality does not meet our artisanal standards.
Return Authorization
If a return is required for non-perishable hardware or gift sets, we will provide a pre-paid shipping label and instructions for secure repackaging.
Refund or Replacement
Once your claim is approved, we will immediately initiate a full refund to your original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing